Please help. Just downloaded xFi app. Can create profiles but no devices are being found. It has been an hour or more of saying it is loading devices.
What happens when you log into the website?
I located your account by using the email address you have registered with the Forums and completed some troubleshooting on my end just now. Can you please let me know if there have been any changes yet?
If not, I will need to reach out to the Advanced Techs.
Glad that worked. Try the following steps for me.
The hostname should display the name of the Apple devices that are connected to the network.
Check out this link to find out more about Personalizing and Controlling Your Home Network with Xfinity xFi. Let me know if this helps.