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Non Existent Devices on my WiFI

Regular Visitor

Non Existent Devices on my WiFI

I have four non-existent devices appearing im my WIFI device list.   I am unable to use the Forget Device option to remove them.   How do I get rid of them?

Expert

Re: Non Existent Devices on my WiFI

Which are you using to remove them; the app or the xFi website?

https://internet.xfinity.com/

Official Employee

Re: Non Existent Devices on my WiFI

CaribbeanHobo, in order to froget the device, they must be inactive on your network. Can you make sure they're inactive and then try to remove them?

If you are still unable to forget the device, please send me a Private Message with the device MAC Addresses and I can take a look into them. Thanks!

Regular Visitor

Re: Non Existent Devices on my WiFI

For some strange reason the "Forget Device" option was restored on two of the three and they have been removed this morning.  I still have one device that will not permit me to "forget it"   I will pm you the info.

 

Thank You

Regular Visitor

Re: Non Existent Devices on my WiFI

tried both.  The Forget Device option is grayed out. The devices do not exist on my system.