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No apparent way to remove ecobee control from XFi app

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New Poster

No apparent way to remove ecobee control from XFi app

Hello,

I was able to successfully remove an old ecobee smart thermostat from my devices list on my home network, but in the XFi app, it still shows under a section called “Controls” in the Overview tab.

It says “Thermostat not responding” with a red exclamation point next to it, which isn’t surprising because I’ve already disconnected it. It’s in a previous house I’ve since moved from.

I moved my Xfinity service from that house to my new one and for some reason I can’t delete it from this “Controls” section in the overview.

This is in the XFi app so I know I’m not posting to the right forum but there doesn’t seem to be a forum for the XFi app. (Why doesn’t Xfinity just have one app for everything?).

Anyway I hope to get an answer here. It’s not a huge problem it’s just annoying seeing this old ecobee listed on my Overview (in the XFi app) and I cant delete it. If I tap on “View Details” underneath it it just tells me:

“My ecobee
Isn't Responding

Make sure it's powered on, and connected to your WiFi, then restart the xFi app.

Still having trouble? See FAQs for more help”

The FAQ is of no help because it just explains how to remove a device from the list of devices on a home network (and I did that successfully for this device) but it still shows under this “Controls” section in the app.

Any suggestion would be appreciated. Thanks in advance.

Highlighted
Official Employee

Re: No apparent way to remove ecobee control from XFi app

TBiller - 

 

Thanks for reaching out.  Can you please try unlinking the device by performing the following steps? 

  1. Sign in to the xFi app.
  2. On the More screen, select Works with Xfinity.
  3. Select the device that you want to unlink from the Linked section.
  4. Select Unlink.


I've also moved your post to the xFi section of the forum.

Thanks!
Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: No apparent way to remove ecobee control from XFi app

Yes thank you this solved the problem. Sorry I couldn’t see how to mark yours as the “best answer”.
Highlighted
Official Employee

Re: No apparent way to remove ecobee control from XFi app

Glad we were able to get this resolved for you!  Please reach out if you need any troubleshooting help in the future.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!