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New pods going offline

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New pods going offline

We just bought pods and have one that continues to go offline

 

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Re: New pods going offline


@Bhutch515 wrote:

We just bought pods and have one that continues to go offline

 


Is it located within range?

https://www.xfinity.com/support/articles/xfi-pods-faqs

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Official Employee

Re: New pods going offline

If you have recently activated your Pods, your home WiFi network will optimized over the next few days. 
 
That said, it’s possible your Pods may not be in the most optimal location. Your first Pod needs to be placed with at least one room separating it from your compatible xFi Gateway (within approximately 20 to 30 feet). Then, your remaining Pods should be plugged into outlets throughout your home, evenly spaced from each other and the Gateway to ensure even coverage.  These guidelines vary depending on the size of your home, the placement of your Gateway and the home construction materials used.


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