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New modem, no internet connection

New Poster

New modem, no internet connection

Had to replace the old comcast modem with a new comcast modem. Nothing will connect to this modem using the useless xfi app. Any ideas? I looked at the available wireless accounts with my laptop and I do see this new modem name but I have no access to it
New Poster

Re: New modem, no internet connection

After researching the web with my cell phone, I had to call comcast customer service 8009346489 and keep yelling agent in the phone to get an agent. Finally, once getting to talk to an agent, the agent had to create a new comcast internet account and password for my new modem. WOULDN'T IT HAVE BEEN MORE PRUDENT TO DO THIS STEP WHEN I PICKED UP THIS NEW EQUIPMENT AT THE COMCAST SERVICE OFFICE TODAY, 10 HOURS AGO, AT FALL RIVER MA? That's why comcast is a terrible cable company