Community Forum

New Device Connected that I do not recognize

New Poster

New Device Connected that I do not recognize

Hi,

I recently received a notification through my xFi app that a device that neither my wife or I added connected to our network.

I am concerned that someone we have not given access to our connection has gotten into it.
Contributor

Re: New Device Connected that I do not recognize

Pause it with the xfi App or log into your xfinity account, internet, device, and pause there.

 

New Poster

Re: New Device Connected that I do not recognize

What if you “forget device” !? I’m having the same issue. Every morning I wake up and multiple new devices have logged in and I’m creeped out. We just moved. Is there a way to block this ahead of time!?!?!?
Silver Problem Solver

Re: New Device Connected that I do not recognize


@HH76 wrote:
What if you “forget device” !? I’m having the same issue. Every morning I wake up and multiple new devices have logged in and I’m creeped out. We just moved. Is there a way to block this ahead of time!?!?!?

I have identified 33 devices in my xFi app(and website).  Some of them are devices my extended family use when they come to visit.  It took some work, but I was able to identify all the TV's, home devices, etc. by their MAC address and IP address.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Contributor

Re: New Device Connected that I do not recognize

Forgetting won't help. It will undo any pausing that you have done. There is no way to block ahead of time. There are a number of threads on that already.

 

An xfinity person may chime in on this thread and might be able to look at your specific issues.