Hello, EdT1. Thanks for reaching out to us on the forums. I apologize to hear you are not getting the right speeds on the new modem. I would like to look into this for you. Can please send me a pm with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I upgraded my service to Gig speed
I upgraded my modem (purchased) to Netgear C7800
Speed doesn't even get to 100 Mbps