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Modem problems

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Modem problems

I have to keep turning off and on to establish connection
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Silver Problem Solver

Re: Modem problems


@Diane1018 wrote:
I have to keep turning off and on to establish connection

See if this helps:

https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-int...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Modem problems

Hi @Diane1018

 

Thanks for posting to the Xfinity Forums. I apologize for the experience you're having. After checking out the link provided by @RobertWy, are you still having issues with your modem? If so, I'd like to help troubleshoot. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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