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Modem password

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New Poster

Modem password

My password for my modem will not work. Unable to look for firmware upgrades. How do I reset the modem to get back in.

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Problem Solver

Re: Modem password

What model modem do you have?  Is there a little hole on the back somewhere that a paper clip will fit in to push a button inside for reset?

Joe V
(not a Comcast employee, just another paying customer)
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Silver Problem Solver

Re: Modem password


@rkoberto wrote:

My password for my modem will not work. Unable to look for firmware upgrades. How do I reset the modem to get back in.


https://www.xfinity.com/support/articles/view-change-wifi-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Modem password

Hi @rkoberto

 

I just wanted to follow up to see if you were able to find or reset your password using the link @RobertWy provided? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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