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Modem Restart Unavailable, looks like you're using an unsupported device

New Poster

Modem Restart Unavailable, looks like you're using an unsupported device

When I click on the modem restart link in the xfinity app, and click restart I get "Modem Restart Unavailable, looks like you're using an unsupported device". How can I get this fixed?

New Poster

Re: Modem Restart Unavailable, looks like you're using an unsupported device

also having the same issue. comcast doesnt know and they want to send out a tech. its stupid.

New Poster

Re: Modem Restart Unavailable, looks like you're using an unsupported device

I'm having the same issue, and it started yesterday.

Official Employee

Re: Modem Restart Unavailable, looks like you're using an unsupported device

Hi All, Please send me your full name and phone number associated with your account via private message so I can look into this modem restart error.

 

KenF

New Poster

Re: Modem Restart Unavailable, looks like you're using an unsupported device

still having the problem with the "Looks like you're using an unsupported device" any soulutions? i have a tech coming tomorrow but it would be nice to know sooner

Regular Visitor

Re: Modem Restart Unavailable, looks like you're using an unsupported device

Same problem here. Was first aware of unavailable telephone service approx. 23 hours ago. Did, after 2 ineffective calls to Comcast agent, finally try resetting modem, and got the same "you're not connected to a supported device" message. (Am renting an Arris cable modem from Comcast.) Each agent promised a callback from a technical expert, but so far, nothing.

 

There seems to be little point to scheduling a visit from a technician. This is a problem affecting multiple users in different locations. That indicates a problem in the system, emanating from a central office, not an individual residence.