Hi @jerry25 could you provide us with a detailed description and screenshots, so we can better understand what you're seeing?
Hi @jerry25 which experience are you seeing this in? Is it on the website, or on one of the apps? If it's the app, is it the Xfinity My Account App or the xFi App?
What I get is a bluish microphone on bottom- center of the screen with message saying they did not receive an input and to try again