Xfinity plant
Community Forum
Xfinity globe

Just installed xFi gateway but xFi app won’t work.

New Poster

Just installed xFi gateway but xFi app won’t work.

Need help getting my xFi app to work. I installed gateway and have internet working awesomely. Just the app not loading my account. Says I need to upgrade. Thanks.
Expert

Re: Just installed xFi gateway but xFi app won’t work.

I have escallated your issue; there are others who have had the same issue.

Official Employee

Re: Just installed xFi gateway but xFi app won’t work.

Hi Barryinctown, 

 

Sorry for the delayed response. I can help get this resolved. In order to do so, can you please verify the following in a private message? 

 

  • The first and last name of the primary account holder
  • The full account number or phone number associated with your services

To send a private message click on my name "ComcastChe", then click private message me.

New Poster

Re: Just installed xFi gateway but xFi app won’t work.

Can you do the same for me, please? Having the same issue. Thanks.