I am having issues with xFi blocking access. For example when I use my Alexa device, I ask it to play news Breifings. instead it says it can't access and to try later, I then get a notification from xFi thats says the following
xFi Advanced Security blocked a potential threat on Archer C5. No action is needed.
When I try to access Amazon Prime video using microsoft edge (does not matter what PC or phone) I get an error saying it can not access the page. I hit refresh and then it will display the page. I then get a notification from xFi that states:
Threat Blocked 1:00pm xFi Advanced Security blocked a potential threat on Archer C5. No action is needed. See Threat
When I click the link to see threat I get a notice that I need to pay $$ to upgrade to see the threat that it block.
How do I get xFi to stop blocking legit sites and services? How do I get xFi to allow Alexa and other services and computer do be able to work properly where xFi does not block things that it should not.
Zac9 - Thank you for reaching out. We apologize for the frustration. I shared this with engineering to look into the issue and you should no longer be seeing these notifications. Please let me know if you continue to experience this issue.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!