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Internet doesn’t work all evening

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Internet doesn’t work all evening

Spent an hour with someone from the Philippines who eventually tells me to try again in 2 hours. Not what I paid for. Want my $54 dollar month pass refund.
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Re: Internet doesn’t work all evening


@gregfoust0990 wrote:
Spent an hour with someone from the Philippines who eventually tells me to try again in 2 hours. Not what I paid for. Want my $54 dollar month pass refund.

https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-int...

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Silver Problem Solver

Re: Internet doesn’t work all evening

Sounds like this customer has a monthly xfinitywifi pass, for accessing xfinitywifi hotspots. Probably better suited to the customer service/billing board, since they are asking for a refund

FAQ here:

http://wifi.xfinity.com/faq.php

 

(could also be a pre-paid internet account of course).