Spent an hour with someone from the Philippines who eventually tells me to try again in 2 hours. Not what I paid for. Want my $54 dollar month pass refund.
Sounds like this customer has a monthly xfinitywifi pass, for accessing xfinitywifi hotspots. Probably better suited to the customer service/billing board, since they are asking for a refund
(could also be a pre-paid internet account of course).