Community Forum

Internet connection

Highlighted
New Poster

Internet connection

Why wont my cameras connect to internet anymore
Highlighted
Silver Problem Solver

Re: Internet connection


@Melstove wrote:
Why wont my cameras connect to internet anymore

Please give us as much information about your issue as you can.

Make/model of Comcast gateway

Make/model of camera

What type of connection - wifi or ethernet

anything else you can think of


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Official Employee

Re: Internet connection

Hello, Melstove. Welcome to the Xfinity Forums. 

I appreciate you reaching out to us for help with your cameras.

So that we may better assist you, can you please further elaborate on the situation and answer as many of the questions RobertWy asked? It will also help to know if you are receiving any error messages from your system or noticing any other issues with your services. 

I look forward to your reply! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Internet connection

Melstove, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your cameras connected and working again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!