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I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrade

Regular Visitor

I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrade

My new ARRIS TG1682G arrived today and I hooked it up and my internet connection is working (both wired and wireless). But when I try to access the afi app on my iphone or xfinity.com/myxFi I get the message "To access xFi, you'll need to upgrade your service/equipment." I have tried restarting the modem but that had no effect. Everything looks fine on my end. 

 

I've noticed others have had this problem.

Regular Visitor

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

It's working properly (no upgrade message) this morning so it must of just needed time to percolate thorugh the system.

Official Employee

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

LIS, there can be delay between the time of activating the Gateway to when xFi has been fully enabled, but I am glad to hear it is working for you now. 

I am going to resolve this thread, but feel free to reach out should you have any questions!

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Regular Visitor

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

I am having this same issue but mine worked for about a month and then stopped.  Just haven't had time to follow up on it.

New Poster

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

same issue here. unable to access xfi since day 1. also says I still have my old gateway

Official Employee

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

Vintatious, we can get this resolved for you, I have reached out via Private Message to follow up. 

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Official Employee

Re: I upgraded to ARRIS TG1682G but the xfinity website and xfiapp iPhone still say I have to upgrad

Vintatious, the team has resolved this issue for you. Please try logging into xFi again and let us know if you run into any more issues. 

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Was your question answered? Mark the post as best answer!