My new ARRIS TG1682G arrived today and I hooked it up and my internet connection is working (both wired and wireless). But when I try to access the afi app on my iphone or xfinity.com/myxFi I get the message "To access xFi, you'll need to upgrade your service/equipment." I have tried restarting the modem but that had no effect. Everything looks fine on my end.
I've noticed others have had this problem.
Solved! Go to Solution.
It's working properly (no upgrade message) this morning so it must of just needed time to percolate thorugh the system.
LIS, there can be delay between the time of activating the Gateway to when xFi has been fully enabled, but I am glad to hear it is working for you now.
I am going to resolve this thread, but feel free to reach out should you have any questions!
I am having this same issue but mine worked for about a month and then stopped. Just haven't had time to follow up on it.
same issue here. unable to access xfi since day 1. also says I still have my old gateway
Vintatious, we can get this resolved for you, I have reached out via Private Message to follow up.
Vintatious, the team has resolved this issue for you. Please try logging into xFi again and let us know if you run into any more issues.