HI @Becca129, I would like to look into this for you. Can you please send me a private message to confirm your account and also 1 or 2 MAC addresses for the devices you are unable to pause?
Welcome to the Xfinity Forums. Sorry for the experience you're having when attempting to unpause your devices. I'd like to help resolve this if you haven't been able to do so already. Can you please verify your first and last name in a private message? To send a private message click on my name "ComcastChe", then click send a message.
Can you also include the MAC Address of the device(s) that will not unpause?