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How to turn off 5g wifi

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How to turn off 5g wifi

Just got a modem upgrade. My cameras are not 5g won't stay connected. 2g is fine for my needs. How do I turn off the 5 g on a XB3 modem router?
Silver Problem Solver

Re: How to turn off 5g wifi


@JordoninOregon wrote:
Just got a modem upgrade. My cameras are not 5g won't stay connected. 2g is fine for my needs. How do I turn off the 5 g on a XB3 modem router?

With the XB3 admin tool.

Xfinity Wireless Gateway Admin Tool

While many find that My Account, xFi and X1 are their preferred tools for accessing WiFi information, you may also wish to use the Xfinity Admin Tool if you are a more advanced user.

  1. Connect a laptop, computer or mobile device to your home Internet network either by WiFi or an Ethernet cable that is connected directly to your Wireless Gateway.
  2. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are:
    • Username: admin
    • Password: password (case-sensitive)
  3. Click Login.
    Note: If you previously changed your Admin Tool password, you will need to use your new login information. If you don't remember your Admin Tool password, you will need to factory reset your Wireless Gateway.
  4. On the left navigation menu, select Gateway, then Connection and then WiFi.
  5. Under Private WiFi Network, you'll see the Name (SSID) of your WiFi network.
  6. After making changes, click Save Settings.
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Official Employee

Re: How to turn off 5g wifi

Hello, JordoninOregon. What RobertWy has sent you should get you into the modem to get things set up the way you want it. However, if you find yourself running into issues feel free to send me a PM with your first and last name so I can further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: How to turn off 5g wifi

Hello, xoc21. We have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!