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How do I remove devices from xfi

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New Poster

How do I remove devices from xfi

Ho to remove devices from XFI device list? Thx
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Silver Problem Solver

Re: How do I remove devices from xfi


@Brum34 wrote:
Ho to remove devices from XFI device list? Thx

https://www.youtube.com/watch?v=vRRSdiu3Wdc


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New Poster

Re: How do I remove devices from xfi app on phone

Hi

 

Thank you! How do I remove devices on the xfi app on my phone. I can see all listed devices, however can not find a point to delete a device. It is very clear on how to add...

 

Thanks again!

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Silver Problem Solver

Re: How do I remove devices from xfi app on phone


@Brum34 wrote:

Hi

 

Thank you! How do I remove devices on the xfi app on my phone. I can see all listed devices, however can not find a point to delete a device. It is very clear on how to add...

 

Thanks again!


Go to Device Details and there is a "Forget Device" option.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: How do I remove devices from xfi app on phone

Thanks

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Official Employee

Re: How do I remove devices from xfi app on phone

Thanks for providing all of that valuable insight RobertWy!

 

Hello Brum34. We appreciate you visiting and posting on the Xfinity Forums. Glad to see you were able to learn how to remove devices from the xFi app. Please let us know if you need any other assistance with your services. We are here to help in any way we can!


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Frequent Visitor

Re: How do I remove devices from xfi app on phone

As simple as this seems, it is not. I have tried all night to 'forget device' but xfi says to first disconnect it from the network -this is pretty absurd! And defeats the whole point! This should be improved upon! We need to be able to kick devices off and ban/block them from the network in a very easy and clear way.
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Official Employee

Re: How do I remove devices from xfi app on phone

As simple as this seems, it is not. I have tried all night to 'forget device' but xfi says to first disconnect it from the network -this is pretty absurd! And defeats the whole point! This should be improved upon! We need to be able to kick devices off and ban/block them from the network in a very easy and clear way.

GzyOnline, thanks for your feedback. At this time, devices that aren't connected to the network can be removed via xFi. Please disconnect whatever device you want to remove from the network and then you can opt to forget the device. 


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