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Hardwiring pods

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Hardwiring pods

When I hardwire pods to my gateway the pods don’t seem to function. Is hardwiring not supported?
Gold Problem Solver

Re: Hardwiring pods

On https://www.xfinity.com/support/articles/xfi-pods-faqs under "How do I install and activate my Pods?" it says:

 

Do not connect your Pods directly to your xFi Gateway using the Ethernet port on the bottom of the Pod. The Pods connect wirelessly to the xFi Gateway. You will not be able to activate your Pods if one is connected directly to the Gateway.