Community Forum

Gig router

New Poster

Gig router

I had previously a rectangular xfinity router with Blast speed. Was normally getting around 275mps+ download and 12mps upload. Was very happy with it, however now I have the gig router from Comcast and am downloading at 105 mps and uploading at 20 mps. I’m using Ookla Speedtest on my iPhone. Anyone with any suggestions would be great.
Silver Problem Solver

Re: Gig router


@Father100 wrote:
I had previously a rectangular xfinity router with Blast speed. Was normally getting around 275mps+ download and 12mps upload. Was very happy with it, however now I have the gig router from Comcast and am downloading at 105 mps and uploading at 20 mps. I’m using Ookla Speedtest on my iPhone. Anyone with any suggestions would be great.

I have the XB6 with the Gigabit plan and I am getting 925/40 with my gigabit ethernet connection.  Try this:

https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/m-p/3145413#...

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Gig router

Hello, Father100. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with the internet speed. If what RobertWy doesn't seem to resolve the issue send me a PM with your first and last name so I can further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Gig router

Hello, Father100. We have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!