I just ran a sync process that cleared out any old rules from the Gateway and ensures that your Gateway and xFi are communicating properly. Please let me know if the issue is resolved. Thanks!
Okay, please send me a Private Message with your Account Number as well as the MAC Address for the Xbox you are referring to. I can get a ticket created for further investigation.
To send a private message, click on my name and then the blue "Send a Message" button.