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Gateway feels hot

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New Poster

Gateway feels hot

I have a new xfi gateway and it feels very warm. It is located in an open area with nothing surrounding it. Do i need to replace it?
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Silver Problem Solver

Re: Gateway feels hot


@Richk4377 wrote:
I have a new xfi gateway and it feels very warm. It is located in an open area with nothing surrounding it. Do i need to replace it?

My XB6 is quiet and isn't hot; you should swap yours out (should be free) if it is hot to the touch.


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Official Employee

Re: Gateway feels hot

Hello Richk4377. Some modems do feel slightly warm to touch, but should never feel hot to touch. You should be able to easily hold your handle against any side of the modem without feeling discomfort. If you would like to exhange the modem, we can accomodate an exchange at your local Xfinity Store, or I can help order one to be shipped to you. If you would like assistance, please send me a private message and include your full name so I can assist you. 


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