I responded via private message but I also wanted to share the general infromation I sent you in the public forums.
The Advantage package comes with a WiFi Assessment that helps recommend the best solutions for your home's connectivity needs. If the WiFi Assessment, which takes about 14 days to complete, determines that you could benefit from Pods then an e-mail will be sent with a link to redeem the pods. The same link will be available on the Overview tab of Xfinity xFi app under the Just For You section. Online order is the only way to redeem pods at this time (Technicians and Xfinity stores don't have the capability to fulfill Pod redemption orders). If a customer has good coverage to begin with, adding Pods can make the network weaker. This is why Pods are not given out prior to the WiFi Assessment.
Please let me know if you have additional questions
Where do I get this assessment form? I filled what I thought was an assessment form a few weeks ago and haven't heard anything yet. I have a 2800 sq ft house and the router/modem is in one corner of the house. I have an extender that helped get a good signal to my living room but it has failed and I need something out. I pay 240 a month you would think I should have have them as part of my service already..
Are you an xFi Advantage customer? The WiFi Assessment is part of the Advantage package.
So this whole XFi advantage is just a scam. I was supposed to get "free" Pods and never got them. The "assessment" says I don't need them, but yet I still get lag when gaming. ATT here I come
The xFi pods should be used to improve coverage in deadspot, they don't improve speeds. If you are experiencing deadspots in your home, I can escalate your issue and help you get it resolved.
Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!