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Excesive use of data

New Poster

Excesive use of data

My use of data has increased 3-4 times what it used to be with the same activity. I have changed the modem, change the name of my network and my password but the increase of data keeps goin up. Any advise or comments ?
Silver Problem Solver

Re: Excesive use of data


@abresani wrote:
My use of data has increased 3-4 times what it used to be with the same activity. I have changed the modem, change the name of my network and my password but the increase of data keeps goin up. Any advise or comments ?

No clue.  Have you seen this?

https://dataplan.xfinity.com/faq/

https://www.xfinity.com/support/articles/data-usage-plan?

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New Poster

Re: Excesive use of data

The same thing is happening to us. We already know about the data usage rules and we are NOT exceeding the limit based on the estimator, this is very odd. I do believe something is wrong with their meter.
Silver Problem Solver

Re: Excesive use of data


@Di1Fe wrote:
The same thing is happening to us. We already know about the data usage rules and we are NOT exceeding the limit based on the estimator, this is very odd. I do believe something is wrong with their meter.

Any chance you have a computer backup service like Amazon has?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!