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Disconnecting connected devices

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Regular Visitor

Disconnecting connected devices

With xfi I can not disconnect any devices. Not my own iPhone, or my wife’s iPhone or my sons wireless desk top or his laptop or any devices. When I pause them they just continue to stream. Even after following the instruction.
Please help. I have posted to this form before and they just ask me what devices have I tried to pause. There are links for posted solutions that go no where.
Official Employee

Re: Disconnecting connected devices

 

Zalmansher_2011, thanks for reaching out about the issues you're having with xFi. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.

New Poster

Re: Disconnecting connected devices

Lame...Seems like a simple enough answer that others may like to know without having to private message you also...