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Disable home hotspot "xfinitywifi" from broadcasting.

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Disable home hotspot "xfinitywifi" from broadcasting.

Re: Xfinity WiFi home hotspot will not disable

When I try to disable the hotspot, I get an error message saying that I should try again later that it can't access my data..

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Re: Disable home hotspot "xfinitywifi" from broadcasting.


@Alex_S1 wrote:
Re: Xfinity WiFi home hotspot will not disable

When I try to disable the hotspot, I get an error message saying that I should try again later that it can't access my data..


Is this where you are trying to disable it?

https://customer.xfinity.com/#/services/internet

Be sure you are using the correct userid/password

https://customer.xfinity.com/#/settings/security#username-password


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Re: Disable home hotspot "xfinitywifi" from broadcasting.

Silver Problem Solver

Re: Disable home hotspot "xfinitywifi" from broadcasting.


@Alex_S1 wrote:
No here..
https://customer.xfinity.com/#/settings/security/hotspot

Thanks.  Mine shows disabled.

I had the same problem a year ago but I eventually got it disabled after several trys.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Disable home hotspot "xfinitywifi" from broadcasting.

Hello Alex_S1,  thank you for reaching out and welcome to our forums.  If you still need assistance I would like to help take a look at your gateway further on my side.  Could you please send me a private message with your full name to begin?

 

Thank you 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Disable home hotspot "xfinitywifi" from broadcasting.

Hello Alex_S1, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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