I have devices that appear in xfi connected and can not remove the device or disconnect them please advise
Can you "forget" them?
Hello irmajenkins4460. Below is instructions for remove devices using our xFi App.
You can remove a device that is not connected from the Devices section by selecting the name of the device either from the Devices section or from the profile where the device is assigned, then select Device Details > Forget Device. This will remove the device from the Devices section and unassign it from the profile it was associated with, if applicable. It will also permanently delete all historical network activity of this device. If the device reconnects to your home network, it will appear as a new device.
Learn more by visiting: https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
Please let me know if you need any further assistance.
@irmajenkins4460. You will have to disconnect each device manually via each devices 'WiFi settings' menu. If you are unable to do so, we recommend you reset your WiFi password. This will kick those devices on your network. Your only other option is to use the PAUSE feature instead of fully disconnecting them from your WiFi network.
I have the same situation as the original post but with a possible twist. In my case devices continue to appear connected long after they have been completely away from my wifi network. Out of frustration with not being able to "remove" them because the can't be manually "disconnected" I "paused" the missing devices.
This solution is totally bogus needs to have been corrected by Xfinity months ago.
Do the right thing and at least make it possible to rescan for truly "connected" devices when pulling down on the screen. The "disconnected" devices should then be able to be "removed".
Is this less than clear?
How would I recover any forgotten devices? My Xfi app showed that my phone wasn't connected anymore. So I figured I could forget and reset, but now I can't recover my phone
Awnpointe, are you unable to connect your phone to xFi after forgetting it? Did you see the MAC address as a new device?