Xfinity plant
Xfinity globe
Community Forum

Device still paused???

New Poster

Device still paused???

I have 2 devices that were set up for pause at a certain time at night and unpause in the morning.  When thaey switched over to the new web based controls I tried to unpause the devices, but they are still being automatically paused.  How can I make it so that they don't pause anymore?


Accepted Solutions
New Poster

Re: Device still paused???

I reset the router factory and it cleared up the problem.


All Replies
Official Employee

Re: Device still paused???

atorres30040, I ran a quick synch process to ensure your Gateway's rules match the rules set in xFi. At your convenience, can you please check these devices again and see if they continue to pause on a schedule? Let me know how it works out.

If they are still pausing, please send me a Private Message with the MAC Addresses for those devices and we can create a ticket for further troubleshooting. Thanks. 

New Poster

Re: Device still paused???

I reset the router factory and it cleared up the problem.