These are becoming annoying, but I've been getting via test messages, the following: "BenuNetw-62D5 just connected to your home network for the first time. Set up in Xfinity xFi at https://internet.xfinity.com/devices." My fiance who's more computer literate than I am managed to get this device deleted from my account when we went in to check. All of a sudden a couple of days later, it shows up in my text. When I try calling xFinity support, I get some foreign speaking person I hardly understand, which frustrates me in the end. And I never get a call back, resulting in more fristration and me NOT wanting to deal with anyone at xFinity! Any way I can troubleshoot this myself? <Edited: "Inflammatory">
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In regards to the text messages you received about a new device connecting to your network; this is a relatively new type of messaging from Comcast. The message about this change from their corporate site (https://corporate.comcast.com/stories/xfi-rolls-out-new-home-network-notification-features):
"When we launched Xfinity xFi, we wanted to create a new home WiFi experience that would give people simple controls to manage and personalize connected devices, set parental controls, and even pause WiFi access for the whole family during dinner. We now have 15 million customers with access to xFi and we’ll continue to roll out new features on a regular basis.
We’re always looking for ways to give xFi users more awareness and control over what’s happening on their home networks. Since changes to your home network shouldn’t happen without you knowing about it, starting today, xFi customers can receive additional real-time, WiFi-related push notifications on their smartphones and their TV screens via the X1 platform.
Here are a few notification examples:
This is a feature that helps you to better manage your Xfinity home network and the devices connecting to it. I believe these type of alerts are called "Network Activity notifications". Per this article (https://www.xfinity.com/support/articles/xfinity-xfi-faqs
"Network Activity notifications alert you when a new device joins your home network for the first time."
You can always choose to opt out of these and other network messaging in the xFi app. You can do so by following the directions below (outlined in this article: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center)
Hello, madman74. Welcome to the Xfinity Forums!
Can you please clarify what you are looking to accomplish? Are you wanting to permanently block this device or just stop receiving notifications every time it connects?
We look forward to your reply so we can assist you further.
madman74, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to find the answers you were looking for in regards to managing your connected devices, but if you still need assistance, please feel free to start a new thread.