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Deleting devices

Regular Visitor

Deleting devices

I'd like to "clean up" or delete devices I cannot identify or recognize the MAC address. How do I do this?
Expert

Re: Deleting devices

Go to Device Details and there is a "Forget Device" option.

Regular Visitor

Re: Deleting devices

Thank you...i'm thinking the words "delete device" would have been just as easy...Smiley Happy
New Poster

Re: Deleting devices

I have tried to delet eunknown devices with "delete this device" but it says I have to disconnect it first.  How am I supposed to do this if Ihave no idea what device it is?  Isnt there a way to erase all devices and start from scratch?

Official Employee

Re: Deleting devices

 

grkgrl, you can try factory resetting your modem. 

 

 

New Poster

Re: Deleting devices

I'm looking for the same option or feature of "Delete ALL devices" - One at a time isn't practical when there's an unmanageable list.  With everything being "smart" in homes now, there are easily over 30 unidentifiable devices I see hitting my home network.  Having to do a hard reset is unacceptable especially when you have customized the network.  What would also be nice (and I swear I've seen this option on one of the setting pages before) is to deny access to every device, even if they have the password, and let me control and name the devices one at a time.

Official Employee

Re: Deleting devices

Hi griffter, 

 

I can help delete all devices from your network at once. In order to do so, could you please verify the following: 

 

The first and last name of the primary account holder

The full account number or phone number associated with your services

 

"What would also be nice (and I swear I've seen this option on one of the setting pages before) is to deny access to every device, even if they have the password, and let me control and name the devices one at a time...." 

 

We have an app called xFI that allows you to manage, personalize, and control your network. Take a look at some of the things you can do below: 

 

Getting Started with XFINITY xFi

Personalizing and Controlling Your Home Network with XFINITY xFi 

xFi App on X1