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Data usage

New Poster

Data usage

My data usage has increased alot since September causing me to end up paying more for overages......even when I pause all devices data is still being used.....My household has not changed as far as phones ,game consoles ,tablets or laptop usage......HELP
New Poster

Re: Data usage

How much data do i have to use?
Silver Problem Solver

Re: Data usage


@Ryanchall wrote:
How much data do i have to use?

Have you read the 1 Terabyte articles?

https://dataplan.xfinity.com/faq/

https://www.xfinity.com/support/articles/data-usage-plan

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Data usage

Mine did the same thing! I jumped from 463 to 895 in one month without changing the way we did anything. Now it’s the 3rd day of Dec and I’ve use 66GBs of data. We’re a two person household and no one was home one of the three days so everything was paused!
Regular Visitor

Re: Data usage

Same happened to me!
New Poster

Re: Data usage

Check these links...

 

This link will show you total data usage over the last four months. 

https://internet.xfinity.com/network/advanced-settings/networkusage 

 

This link will let you see details of usage for each device connected to your network.

https://internet.xfinity.com/devices