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Connection disconnected

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New Poster

Connection disconnected

Hello Xfinity! Recently my wifi kept disconnecting for no reason. I restarted my router so many times and my gateway, I call your assistance and it was no help. I can’t tell if someone is Ddosing me or what please help. I would like to talk to a real agent
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Official Employee

Re: Connection disconnected

Hello Reza_gerami. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your intermittent internet connection. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Connection disconnected

Hello Reza_gerami. We appreciate your time. Since we did not receive a response from you, this thread has been locked. If you still need assistance with the matter, feel free to reach out via private message. If you need help with something else, create a new post and our team would be more than happy to help you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!