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Connection Issues

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New Poster

Connection Issues

My connection keeps going in and out, as if the cable is being unplugged and pluged back in. All cables are fine, xfinity Gateway (new model)

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Official Employee

Re: Connection Issues

Hi there, kristopaquio. I would love to help you. Lets check into your modem. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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Official Employee

Re: Connection Issues

I wanted to touch base on your post, @kristopaquio, before closing it out. 

 

Did you have any questions for me? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!