Can you verify that you have a coaxial cable outlet elsewhere in your home that's live and connected to Comcast?
Hello, LisaB318. Welcome and thank you for posting! Let us know how you'd like to move forward and we can continue assisting. Thanks!
Hi, LisaB318. I never heard back from you on this. I am still happy to help you with this, if needed. In that event, please create a new post due to the amount of time that has passed. Thank you!