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Connecting my internet...self install

New Poster

Connecting my internet...self install

I picked up my self install package that I ordered via live chat...I told operator I am a Directv customer and I was told my address was self install eligible...I followed Comcast from outside but Directv has my bedroom tv split on it...and I am not able to set up my Gateway...I followed all instructions
Expert

Re: Connecting my internet...self install

Can  you verify that you have a coaxial cable outlet elsewhere in your home that's live and connected to Comcast? 


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Official Employee

Re: Connecting my internet...self install

If you’re keeping Directv, You’re going to have to put your gateway where Direct tv isn’t or run a new coax cable to that spot.

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New Poster

Re: Connecting my internet...self install

How do I run a new cable..do I hook it to the splitter that is outside...or is that not usable because of the Directv
Official Employee

Re: Connecting my internet...self install

You would need to purchase a length of cable ( only you would know the distance) or have a tech install or the gateway would have to go in a room that has a coax outlet that doesn’t have directv.

That cable would go right to the ground block outside where you followed the Comcast line originally

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Official Employee

Re: Connecting my internet...self install

Hello, LisaB318. Welcome and thank you for posting! Let us know how you'd like to move forward and we can continue assisting. Thanks!


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Official Employee

Re: Connecting my internet...self install

Hi, LisaB318. I never heard back from you on this. I am still happy to help you with this, if needed. In that event, please create a new post due to the amount of time that has passed. Thank you!


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