For some reason I cannot connect my phone, tablet to Xfi. Each time I try I get a message "Let's try that Again", unable to load my settings. I have called numerous times about the issue. I have tried all the suggestions and they have all failed. One agent told me that Xfi was down and should be up. Still nothing. Is Xfi still down?? Please help. I swapped my modem for an Xfi capable modem.
Yes, I am using the app. I have yet to be connected to Xfi using the app. Yes, I can access Xfi from my laptop and Mac. I upgraded about one week ago. Quite a mystery.
What are you seeing on your devices connection attempts?
On every attempt to login to login to Xfi I get a message saying “Let’s Try That Again”. Unable to load settings. I am able to login by desk top or laptop
Are you using the same credentials you use to log in with a PC?
Than try calling 1800comcast.
We're sorry this is happening. We suggest trying to clear you App Chache and App Data. If that doesn't solve it, you may need to delete and reinstall the app. xFi is up and running. If you're still having a problem, I can assist you. Please send me a private message with your full name, and account number by clicking on my name and then "private message me" and we can get started.
@ComcastDaniella We are having the same issue. All other devices connect to xFi network: laptops, tablets, TV streaming devices. But none of our iPhones can connect; we have 3 in all. Please help! Thanks!
SOLVED. It actually was an issue with the iPhones. I had to manually join the networks on the iPhones in Settings, then under "Choose a Network" selected "Other," and then entering the network's name and security type. iPhones are now on the xFi network.