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Connected devices show as not connected.

Frequent Visitor

Connected devices show as not connected.

Occasionally I try to use my Xfi app to check my network to see if my devices are connected to 5ghz or 2.4ghz. Generally the app shows about half of my 6 devices as DISconnected, even though each device shows that it is connected to WiFi and functioning normally. How do I get all my connected devices to show up as connected.
Official Employee

Re: Connected devices show as not connected.

Hi WillisC, are you using any sort of an extender?

Frequent Visitor

Re: Connected devices show as not connected.

No extenders.  And it doesn't make any difference if I disconnect the device from WiFi and then reconnect.  It shows on the list, but as "unconnected".

Official Employee

Re: Connected devices show as not connected.

Thank you for that answer. I can assist you.

So that I can take a look at your account, please send me a private message and include your full name and account primary email address. Please click on my name to see my profile, and then hit the blue "Send Message" button.

New Poster

Re: Connected devices show as not connected.

What was the resolution? I am seeing the same thing.

Frequent Visitor

Re: Connected devices show as not connected.

There was no resolution initially, but in the past week or so all my devices have begun showing up as connected.  Don't know what changed; nothing at my end.