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Comcast won’t give info

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Comcast won’t give info

My internet usage will spike 100gb in a day and Comcast said they would submit a ticket to tell me which devices and yet they never contact me back and start the process all over. It’s jnoossible that I’m using 350gb of data in a week. I don’t download anything and although my cable is internet based, it can’t consume 350gb in a week.
Silver Problem Solver

Re: Comcast won’t give info


@darkhorsegl wrote:
My internet usage will spike 100gb in a day and Comcast said they would submit a ticket to tell me which devices and yet they never contact me back and start the process all over. It’s jnoossible that I’m using 350gb of data in a week. I don’t download anything and although my cable is internet based, it can’t consume 350gb in a week.

Any chance a neighbor is using your xfinitywifi SSID?

https://www.xfinity.com/support/articles/xfinity-wifi-hotspots

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Official Employee

Re: Comcast won’t give info

 

darkhorsegl, that definitely sounds a bit strange. I would definitely recommend changing your SSID password and reaching back out to CSA to have this looked into further. 

 


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