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Cannot order free Xfi Pods

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New Poster

Cannot order free Xfi Pods

I upgraded to Xfi Advantage a few weeks ago and today received an email telling me my wifi assessment was completed and that they determined I was entitled for 3 free Xfi pods, since the wifi has honestly been horrible and my home is rather big.

When I click the link to get the pods for free that I received in the email, I'm redirected to the Xfi pods page, I click on "Get Pods" and then redirected again. The page shows some loading and text like "Adding to your plan", etc. After a few seconds it redirects once more and shows a page that says "It looks like this product isn't available for you to purchase right now. Please check back again soon" or something similar to that. I've now chatted with 2 different people, and called Comcast directly and their solution is, well, they have none. They say the only way to get the pods is via the link, which doesn't work. What am I supposed to do here? It seems like every single time I try to do something with Comcast it costs me a few hours of my day which is absolutely absurd.
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Official Employee

Re: Cannot order free Xfi Pods

Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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New Poster

Re: Cannot order free Xfi Pods

I upgraded to Xfi Advantage a few weeks ago and today received an email telling me my wifi assessment was completed and that they determined I was entitled for 3 free Xfi pods, since wifi  signal is not strong When I click the link to get the pods for free that I received in the email, I'm redirected to the Xfi pods page, I click on "Get Pods" and then redirected again. The page shows some loading and text like:

Looks like Netflix is part of your plan.

To make any changes, just call 1-800-XFINITY.

 

I  called Comcast directly I was talking with Several people and their solution is, well, they have none. They say the only way to get the pods is via the link, which doesn't work.  The last person I spoke with told me that they have been sent automatically ?? but there is no confirmation for this auction, no tracking number, no email, absolutely nothing ????? I have been informed that shipping will take 4 to 6 weeks 😞 I would like to have some update in this matter, Where are my pads?? when I get them? any update?? 

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Official Employee

Re: Cannot order free Xfi Pods

Hi @rusinki 

 

Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. 


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Regular Visitor

Re: Cannot order free Xfi Pods

I also have tried to order my free pods. Link not active. I received a message from Xfinity stating my signal is working perfectly. It is not perfect by a long shot. Buffering and freezing or locked screens are common.
My 5100 sq ft home isn't by no means covered by the router. I had to purchase an extender to cover my main floor. My basement gets very little to mo service. I too was promised 3 pods when I purchased unlimited 250 mb 4k router service.
Can you help me get my pods, or get me a link or person to talk to to get them. I started service middle of april. The router given to me quit working after 3 weeks.
I upgraded on the exchange to high speed 4k service. Approximately 1 week later it too burned up. Then again I exchanged it for another 4k router.
It has been holding up so far. The buffering and locked screens continue.
Please help
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Official Employee

Re: Cannot order free Xfi Pods

@dgmc2 

 

Thanks for reaching out. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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Regular Visitor

Re: Cannot order free Xfi Pods

I have been given the run around on these xFi pods. My internet DOES NOT WORK in the lower half of my home. I just got this service installed 5 days ago. Why am I paying for a service that does not work?! I have wasted several hours on the phone with people telling me different things. FOUR of these people told me that I could bypass the 14 day waiting period to get these pods and that I could fill out the form and they would be sent immediately due to me working from home and not being able to do my job. I called to check the status on the form that I filled out yesterday and now I am told that again, I have to wait the 14 days. All tech support techs have checked and can see that I am unable to use my internet in one of the main rooms in my home. I am about to cancel this service as this has been a total waste of my time. It's very frustrated, I have lost time sitting on hold and arguing with multiple people that each one says something different, I've had THREE technicians at my home, and still NO RESOLUTION. All have told me that the pods will fix the issue. I cannot even use my ring doorbell because the connection is weak. But again, I'm told that I have to wait 14 days by one person and the next person says they can bypass it and get these out to me. Honestly, this service should be free until these pods are sent to me. I'm actively looking into other service providers that can get me working service ASAP. 

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Official Employee

Re: Cannot order free Xfi Pods

Hi @elanham917 

 

Thanks for reaching out. I'm checking on the status of the pods ordered using the form you filled out. I'll be in touch as soon as I hear back.

 

Thanks,

Hana


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Official Employee

Re: Cannot order free Xfi Pods

Hi @elanham917 

 

I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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New Poster

Re: Cannot order free Xfi Pods

Well don't feel like you're the Lone Ranger. Comcast promises the moon, but like AT&T, DirecTV, etc your problem is just that . . . Your problem! I can't get pods either. Big business cares for one thing only - the bottom line.
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Regular Visitor

Re: Cannot order free Xfi Pods

They ended up sending them to me after I posted my issue here. They help, but my internet is still spotty in a certain room in my house. 

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Silver Problem Solver

Re: Cannot order free Xfi Pods


@elanham917 wrote:

They ended up sending them to me after I posted my issue here. They help, but my internet is still spotty in a certain room in my house. 


My home was built in 1950 and the wood framing is very dense and causes issues with my wifi.  After trying several devices like Powerline and wifi extenders, I finally got it resolved by installing the Orbi and turning off my XB6 Gateway wifi:

https://www.smallnetbuilder.com/tools/rankers/wifi-system/view


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Cannot order free Xfi Pods

Have you tried a different browser.
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Official Employee

Re: Cannot order free Xfi Pods

Hi @elanham917, thank you for following up with us here with this concern. It sounds like you need some one on one help with getting this issue resolved. For further assistance can you please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.


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Regular Visitor

Re: Cannot order free Xfi Pods

I upgraded several weeks ago and then received an email telling me I was eligible for 3 free xfi pods.  I have tried several times myself and once with the guidance of a comcast Service Rep and it appeared as though it was ordered but still no delivery of the xpods.  What is going on. Is this a scam? How can I address this issue with someone in Comcast management.  I apparently, I'm not the only one with this problem.

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Official Employee

Re: Cannot order free Xfi Pods

Hello, all! 

I'm happy to help check on the status of the xFi Pods. Please feel free to send me a PM with your first and last name to get started. 


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Regular Visitor

Re: Cannot order free Xfi Pods

My name is ***. Thanks for checking up on my order for the Xfi pods.

 

[Edited for private info]

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Official Employee

Re: Cannot order free Xfi Pods

Hello Ron17th, thank you for your reply.  Could you please send us a private message with your account information.

 

To send a Private Message, please click Comcast_Support” and click “send a message.


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New Poster

Re: Cannot order free Xfi Pods

I put my order in for the xpods a while ago. I still haven't received anything. Can you follow up on them for me?
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Silver Problem Solver

Re: Cannot order free Xfi Pods


@Blazelore wrote:
I put my order in for the xpods a while ago. I still haven't received anything. Can you follow up on them for me?

Maybe customer service can find out - 1800comcast?


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Official Employee

Re: Cannot order free Xfi Pods

Hi @Blazelore 

 

Thanks for reaching out. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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New Poster

Re: Cannot order free Xfi Pods

Can I go to my local store and pickup my free pods  

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Regular Visitor

Re: Cannot order free Xfi Pods


@RobertWy which Orbi did you get? I see so many and so many mixed reviews. Do you send the other modem back to xfinity so you aren't charged? I'm desperate at this point. I'm tired of sitting on the phone going through the same troubleshooting steps. My TV and internet in my living room only works half of the time, it's effecting my job (I work form home) and my sanity. 
@RobertWy wrote:

@elanham917 wrote:

They ended up sending them to me after I posted my issue here. They help, but my internet is still spotty in a certain room in my house. 


My home was built in 1950 and the wood framing is very dense and causes issues with my wifi.  After trying several devices like Powerline and wifi extenders, I finally got it resolved by installing the Orbi and turning off my XB6 Gateway wifi:

https://www.smallnetbuilder.com/tools/rankers/wifi-system/view


 

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Silver Problem Solver

Re: Cannot order free Xfi Pods


@elanham917 wrote:

@RobertWy which Orbi did you get? I see so many and so many mixed reviews. Do you send the other modem back to xfinity so you aren't charged? I'm desperate at this point. I'm tired of sitting on the phone going through the same troubleshooting steps. My TV and internet in my living room only works half of the time, it's effecting my job (I work form home) and my sanity. 
@RobertWy wrote:

@elanham917 wrote:

They ended up sending them to me after I posted my issue here. They help, but my internet is still spotty in a certain room in my house. 


My home was built in 1950 and the wood framing is very dense and causes issues with my wifi.  After trying several devices like Powerline and wifi extenders, I finally got it resolved by installing the Orbi and turning off my XB6 Gateway wifi:

https://www.smallnetbuilder.com/tools/rankers/wifi-system/view


 


You might need additional satellites, depending on how large your home is.

https://www.amazon.com/Netgear-System-Advanced-Protection-RBK53S-100NAS/dp/B07RXNRZ4L/ref=sr_1_9?key...


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I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Official Employee

Re: Cannot order free Xfi Pods

Hi @dashsr57 

 

Currently, you can only redeem pods using the link provided in the WiFi Assessment results e-mail if your WiFi Assessment determines that your home network could benefit from Pods. That link will also be available on the Overview tab of xFi (in the Just For You section) and the xFi Notification Center. 

 

Thanks,

Hana

 


@dashsr57 wrote:

Can I go to my local store and pickup my free pods  


 


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New Poster

Re: Cannot order free Xfi Pods

I also have the same issue with coverage in my home, signed up for the XFi advantage and assessment said coverage is great and no link to pods. I called and spoke to support and they told me another assessment would be done and also sent out a tech who confirmed I need pods since most of my devices have a terrible wifi signal. He was VERY surprised that the assessment showed no issues and was surprised I was even able to get a wifi signal on most of my devices. SO I waited the 2 weeks as told by the support agent for my next assessment, guess WHAT, that never happened. I called again only to get the run around and was told no additional assessments would be done and I was basically SOL, great customer service Comcast... Your customer service continues to be one of the worst I have ever experienced ... I pay close to $300 a month in services, its a shame you treat customers this way, GET YOUR ACT TOGETHER.... 

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Regular Visitor

Re: Cannot order free Xfi Pods

I was told by customer service to go to homewifi  and put my account in to receive the free xfi pods.

I can not get to the web page.

 

I have terrbile wifi service in my home

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Official Employee

Re: Cannot order free Xfi Pods

Hi @travel4ever 

 

I wasn't able to pull up your account with the email listed in the forums. Could you please send me private message with the phone number associalted with the account?

 

Thanks,

Hana

 

 


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Regular Visitor

Re: Cannot order free Xfi Pods

what email should I send my information to

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Official Employee

Re: Cannot order free Xfi Pods

@travel4ever 

 

Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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New Poster

Re: Cannot order free Xfi Pods

I filled out the form on November 24th and was promised that they would be here 3-5 business days later... still waiting.

 

I called customer service asking about the xFi pods, after multiple people, they said: “just go to my local store to pick them up, they will be on your account” ... though this was not what was promised and an inconvenience to me.

 

My internet is terrible and only works in 1 room. My internet was installed on November 22nd, so if I do not get these xFi pods, I might as well cancel my service.

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Official Employee

Re: Cannot order free Xfi Pods

@erikr12 

 

I took a look at your account and didnt see the xFi Advantage package on your account. Redeemed pods are only offered to xFi Advantage customers who have gone through a WiFi Assessment that determined that the home network can benefit from pods. 

 

If you do have advantage and your account is not noted correctly, please call 1-800-xfinity. If you do not have the advantage package, you can purchase pods online or at the Xfinity retail store. 


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New Poster

Re: Cannot order free Xfi Pods

I have also tried to order the pods from the link below about 4 weeks ago and did not receive a confirmation email. Just the confirmation page that says: 

You're all set!

Thanks for your order. Your xFi Pods will be on their way soon! In the meantime, get excited for the ultimate in-home WiFi experience."

 

It's been a month now and I haven't received anything. Is this a scam or what?

 

Also, the confirmation page is just a generic HTML page that is accessible to anyone. (https://homewifiassessment.xfinity.com/thanks) There's no PHP or API running in the background which makes me believe this is a bogus page.

 

 

 

Screen Shot 2019-12-09 at 10.18.33.png

 

https://homewifiassessment.xfinity.com/

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Official Employee

Re: Cannot order free Xfi Pods

@primaljohn 

 

Answered on the other similar post. 


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New Poster

Re: Cannot order free Xfi Pods

I know that this is a much later time, but it has been since October of last year since I heard anything about the Xfinity Pods after our installer told us about the extra parts of our deal. Our internet is still spotty and inconsistant. We haven't heard a peep about if we qualified or not.

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Official Employee

Re: Cannot order free Xfi Pods

hi @DEstrada490 

It looks like your wifi assessment indicated that  network could benefit from pods and an e-mail should have been sent you back in October 23rd, 2019. Would you be able to check your inbox for that email and look for the link to redeem pods there? 


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New Poster

Re: Cannot order free Xfi Pods

Would this be my comcast email? Or a personal email?

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Official Employee

Re: Cannot order free Xfi Pods

Hi @DEstrada490 

 

 I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!


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New Poster

Re: Cannot order free Xfi Pods

Can you send this message again.

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Official Employee

Re: Cannot order free Xfi Pods

@DEstrada490 

 

I've resent it via private message


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New Poster

Re: Cannot order free Xfi Pods

I've completed the form, please let me know when it confirms and when they will be sent.

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New Poster

Re: Cannot order free Xfi Pods

I have had Advantage for awhile now. I have never heard of the offer for free XFi Pods. I would like to have an assessment, as I have issues with speed and coverage throughout my house.
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New Poster

Re: Cannot order free Xfi Pods

Hi!  I too have received an email from Comcast/Xfinity regarding free xFi Pods for my house, yet the link they provided is broken  - I'd love to get them, and if anyone has an idea on how this works, please let me know!  Thank you! 

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New Poster

Re: Cannot order free Xfi Pods

I think I solved my own problem *blushes* - I filled out the form (here: https://homewifiassessment.xfinity.com) and now I'm supposed to be getting some.... sorry for the message spaz here, peace!

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Official Employee

Re: Cannot order free Xfi Pods

@marsmars2  I confirmed that a pods order was created for you. 

 

Thanks,

Hana


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New Poster

Re: Cannot order free Xfi Pods

Hello, although I never received an answer to my inquiry I used the previous posters link. Can you confirm mine have been ordered as well?
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Official Employee

Re: Cannot order free Xfi Pods

Hi @Mariannosmith 

 

I was able to pull up your account, but I do not see the xFi Advantage package on your account. The wifi assessment is part of the xFi Advantage package. If the wifi assessment determines that you home network could benefit from pods, then you would be able to redeem pods to improve the coverage in your home for not additional cost. 

 

Thanks,

Hana


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Official Employee

Re: Cannot order free Xfi Pods

@Mariannosmith 

I just saw your earlier message.  Your account doesn't note the xFi Advantage package or the rate codes. I'm going to escalate your issue to have someone fix your account to see why thee advantage package wasn't added when you ordered it. 


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New Poster

Re: Cannot order free Xfi Pods

Thank you for your response. I chatted with online support today, and we think we found the difference. I did request on the chat that my account reflect the xFi Advantage. Please confirm this is correct. I addition, what is the next step for the assement and pods?
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Official Employee

Re: Cannot order free Xfi Pods

Once the advantage package is activated on your account. the wifi assessment takes ~14 days. Once the results are determined, you'll receive an email with your results. If your home network has coverage issues and could benefit from xFi pods, you'll receive a link in your results email to redeem pods.  

 

Thanks,

Hana


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