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Cannot connect to secure XFINITY wireless

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Regular Visitor

Cannot connect to secure XFINITY wireless

On my iPhone 7, I can see both an insecure xfinity and secure XFINITY wireless network. Both have the same signal strength but I cannot connect to the secure network. I have the app installed and the Northeast data set. I would attach screen captures but I do not see an option to do that.
Silver Problem Solver

Re: Cannot connect to secure XFINITY wireless


@GeogePag wrote:
On my iPhone 7, I can see both an insecure xfinity and secure XFINITY wireless network. Both have the same signal strength but I cannot connect to the secure network. I have the app installed and the Northeast data set. I would attach screen captures but I do not see an option to do that.

This should show you your gateway's SSID:

https://www.xfinity.com/support/articles/view-change-wifi-password

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Regular Visitor

Re: Cannot connect to secure XFINITY wireless

I am not talking about my network. I am talking about public networks. When I signed up with Xfinity Mobile I was told that there are unsecure networks that are named “xfinity” and secure networks named “XFINITY” that I could log into to use. I can see both types, can get into the xfinity network but not the XFINITY network.
Expert

Re: Cannot connect to secure XFINITY wireless


@GeogePag wrote:
On my iPhone 7, I can see both an insecure xfinity and secure XFINITY wireless network. Both have the same signal strength but I cannot connect to the secure network. I have the app installed and the Northeast data set. I would attach screen captures but I do not see an option to do that.

Is it asking you to enter your credentials ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Cannot connect to secure XFINITY wireless

Greetings, GeogePag! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with getting onto the secure network. That's certainly frustrating being able to connect to xfinitywifi and not XFINITY. Have you attempted to uninstall the Xfinity Wifi app and reinstall it to redownload the security certificate?


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Official Employee

Re: Cannot connect to secure XFINITY wireless

Hello, GeogePag. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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