Community Forum

Cannot connect to Wifi

Highlighted
New Poster

Cannot connect to Wifi

How do I add my phone on the Xfinity account so I can use their Hotspots? I have the app on my phone but it continually asks me to log onto Xfinity Wifi, I know the credentials are entered correctly. I have called customer service 4 times and they can't help me.
Silver Problem Solver

Re: Cannot connect to Wifi


@jedi9282 wrote:
How do I add my phone on the Xfinity account so I can use their Hotspots? I have the app on my phone but it continually asks me to log onto Xfinity Wifi, I know the credentials are entered correctly. I have called customer service 4 times and they can't help me.

Are these the SSID/password you are using?

https://www.xfinity.com/support/articles/view-change-wifi-password

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!