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Can't connect to xfi on any device

New Poster

Can't connect to xfi on any device

I was accessing xfi on my mobile device via mobile connection a couple days ago. Out of no where it closed, and since then I have not been able to get into the app. I either get the "Let's try that again" or "we're having trouble" message. I've tried rebooting and factory resetting the router but to avail. I've attached screenshots of the message on my TV and messages on my phone.
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New Poster

Re: Can't connect to xfi on any device

Bump...help? Anyone?
Silver Problem Solver

Re: Can't connect to xfi on any device


Milkdud2 wrote:
Bump...help? Anyone?

Are you referring to the smartphone app or the website?

https://www.xfinity.com/support/articles/xfinity-xfi-overview

 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Frequent Visitor

Re: Can't connect to xfi on any device

I am having same exact problem.  xfi worked fine for months and then stopped last week.  Cannot access from app or web and I know my modem is compatible (unless something has changed on Comcast's end). Have spoken to customer service, tried chat support, and no one has been able to figure it out.  Very frustrating.  If anyone has any answers it would be greatly appreciated.

Official Employee

Re: Can't connect to xfi on any device

Milkdud2, are you still experiencing these issues with accessing xFi? 

Official Employee

Re: Can't connect to xfi on any device

Hi jc733, can you provide an update with the message you are receiving when you attempt to access xFi either from the web, app, or X1 xFi app?

If you are still unable to access, let us know and we can look into it.