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Can't connect to internet

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Can't connect to internet

I get a repeated message cannot connect to Internet. BUT it IS connected.

Silver Problem Solver

Re: Can't connect to internet


@MLaura wrote:

I get a repeated message cannot connect to Internet. BUT it IS connected.


What device is getting this message?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can't connect to internet

Hello MLaura, thank you for creating a post regarding this concern. I am more than happy to help you with getting connected to the internet, to get started can you please provide your full name and account number via private message? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can't connect to internet

Hi MLaura, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!