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Can’t buy xfi

Regular Visitor

Can’t buy xfi

I am confused as to why Xfi pods have launched Nationwide but I can’t order them I keep getting “Sorry, it looks like this product isn't available for you to purchase right now. Please check back again soon.”?

Any ideas?
Official Employee

Re: Can’t buy xfi

Tephra -- 

 

I've pulled up your account to take a look at what's happening.  I'll reach back out when I have more information.

 

Rachel


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Official Employee

Re: Can’t buy xfi

Tephra -- 

 

 

We were able to make a change on our end that should correct this issue.  Can you please try again and let me know if you are successful?

Thanks!

Rachel


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Regular Visitor

Re: Can’t buy xfi

Unfortunately that didn’t work. Came up with the same response as before.
Official Employee

Re: Can’t buy xfi

Tephra -- 

 

While we look into this issue, I've asked a team member to get in touch with you via phone to place the order.  They'll reach out using the phone number on your account.

 

Rachel


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Regular Visitor

Re: Can’t buy xfi

Rachel, I think they called this morning when we we’re still sleeping. Can you please have them call the number that ends in 9407. Thank you
Official Employee

Re: Can’t buy xfi

Tephra -- 

 

I passed that info along.

 

Rachel


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Can’t buy xfi

Rachel,

For some reason the number your phone center is calling from is a +30 number and it comes up as coming from Greece, so yesterday not knowing who that was we didn't answer, but if you guys call the 9407 number again today we will pick it up.

 

Sorry

Official Employee

Re: Can’t buy xfi

Tephra -- 

 

My team let me know they were able to get in touch with you.  Can you please let me know if you need anything else?

 

Rachel


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Can’t buy xfi

I'm having the same issue as everyone else.  When I try to purchase, it says I am unable to.

Silver Problem Solver

Re: Can’t buy xfi


@tmb1752 wrote:

I'm having the same issue as everyone else.  When I try to purchase, it says I am unable to.


Do you have a gatetway that supports Pods?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Can’t buy xfi

Sure do. Verified on their website.
Silver Problem Solver

Re: Can’t buy xfi


@tmb1752 wrote:
Sure do. Verified on their website.

Which one is it?  Is that the one you see on My Account?

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