Can’t access My Account - Communication error
What device and what connection (ethernet, wifi)?
Hello, Quake901. Thanks for reaching out to us on the forums. I apologize to hear you are having issues getting into the My Account app or website. I would like to look into this for you. Can you please PM me with your first/last name and user ID you are trying to log in with?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Quake901. I have not heard back from you. If you still need assistance, please feel free to start a new thread.