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Can’t access My Account

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Can’t access My Account

Can’t access My Account - Communication error
Silver Problem Solver

Re: Can’t access My Account


@Quake901 wrote:
Can’t access My Account - Communication error

What device and what connection (ethernet, wifi)?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can’t access My Account

Hello, Quake901. Thanks for reaching out to us on the forums. I apologize to hear you are having issues getting into the My Account app or website. I would like to look into this for you. Can you please PM me with your first/last name and user ID you are trying to log in with?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can’t access My Account

Hello, Quake901. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!