Community Forum

Can not activate xfi service

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New Poster

Can not activate xfi service

When I log in and navigate to xfinity.com/myxfi (on app and desktop) I do not have the opportunity to select the xfi modem/router to initialize service. I only get the error message:

Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.

 

I would love to enjoy this service but instead I am already regretting it. What is the solution to this problem?

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Silver Problem Solver

Re: Can not activate xfi service


@svq wrote:

When I log in and navigate to xfinity.com/myxfi (on app and desktop) I do not have the opportunity to select the xfi modem/router to initialize service. I only get the error message:

Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.

 

I would love to enjoy this service but instead I am already regretting it. What is the solution to this problem?


It sounds like you don't have the correct creden tials.  Go to My Account and see what userid/passwords you have and try different ones.

https://customer.xfinity.com/#/settings/security#username-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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