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Bet time and Parentals Controls

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Bet time and Parentals Controls

I remove all bedtime and parentals controls rules for my boys. But these are still active, I did factory reset to the modem and the rules continue active although they don’t exist in the xFi app.
Official Employee

Re: Bet time and Parentals Controls

Hi osbeln, are you still having issues disabling the parental controls? If so, I'd like to review your account and check a few things here on my end. In order to do so, please verify the following in a private message:


The first and last name of the primary account holder

The full account number or phone number associated with your services


To send a private message click on my name "ComcastChe", then click private message me.