I added a device to bedtime mode and removed it for a few days during the hurricane, it still pauses at the time it was assigned to even though the device and profile was deleted. How can I stop this. I called Xfinity spent 1.5 hrs with 7 different people still doesnt work.
I am having this same issue, we moved and took the modem with us. When we got the service for this address it restarted the setup process. Well all the devices with the previous bed time set were still doing it without me resetting their devices up. We have since added them removed them and added back. I have uninstalled the app and redone it all with no resolve to let them be active after the old bed times. Any thoughts?
Hi Sunspot7477, we will need to get these old rules cleared out of the Gateway. Please reach out to me via Private Message with your new service address & ZIP and I would be happy to take a look into it.
Would you please private message your account verification information to proceed with clearing out the gateway rules? Thank You