Hello @Thumper84, thanks for reaching out on our Forums! I'm sorry to hear about the bad connection you are experiencing while in the basement. I would be more than happy to assist you and further troubleshoot this on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Thumper84, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this bad connection concern. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.