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Bad signal when in basement

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Bad signal when in basement

I get a very poor signal when I go down stairs. I'm only 25 to 30 feet from the router. I shouldn't loose any connection. I get 1 bar in 5g and in 2g I get 2 bars. Need help
Official Employee

Re: Bad signal when in basement

Hello @Thumper84, thanks for reaching out on our Forums! I'm sorry to hear about the bad connection you are experiencing while in the basement. I would be more than happy to assist you and further troubleshoot this on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Bad signal when in basement

@Thumper84, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this bad connection concern. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!